Privacy Policy
CrittersHub ("CrittersHub Limited") respects the privacy of its users and visitors. We believe you have the right to understand how your information is collected and used. Please read this policy carefully.
Your Consent
BY ACCESSING OR USING THE SITE (https://crittershub.com), YOU AGREE TO THE TERMS IN THIS PRIVACY POLICY, INCLUDING THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION. IF YOU DISAGREE WITH ANY TERM, PLEASE DO NOT USE THE SITE.
Information We Collect
When you sign up, we store personal information such as your name, email, and profile picture, either directly or via third-party services like Apple or Google. We also collect data when you subscribe to paid content.
Non-Identifiable and Anonymous Information
We gather technical and behavioral data while you use the site, such as IP address, browser type, operating system, screen resolution, and site activity. This information is not personally identifiable.
Personally Identifiable Information
This includes any details you voluntarily provide, such as your full name, email address, physical address, and phone number. These are collected when registering, placing orders, or contacting us.
Purpose of Collecting Information
We use your information to deliver and improve our services — especially those you’ve paid for. We do not share your data with third parties.
Non-personal Information is Collected to:
- Improve and personalize your browsing experience
- Monitor the site for fraud or abuse
- Conduct research and improve the site’s interface
Personal Information is Collected to:
- Provide support for orders or site usage
- Respond to user inquiries
- Track your paid subscriptions
How We Use Collected Information
We use your data to verify identity, set up accounts, recover passwords, process transactions, and occasionally contact you about updates or policy changes.
We will not share your information unless legally required or you explicitly request it. You may request to opt out at any time by contacting us.
Securing Your Data
We use industry-standard technologies and internal procedures to protect your information from unauthorized access. However, no system is 100% secure. Please keep your account credentials safe.
Deleting Your Data
When you delete your account, all personal data and subscriptions are permanently deleted. Analytical data may be retained, but only in anonymized form.
Cookies
CrittersHub uses cookies to enhance user experience and site functionality. Cookies are small text files stored in your browser to recognize returning users and improve performance.
We only use essential and analytic cookies, not for tracking or profiling. You can disable cookies in your browser, but some features may not work correctly.
Types of Cookies We Use
Functionality Cookies
These cookies remember your device and last visit. They do not store personal or marketing data.
Collected information may include location, IP address, and browser type, strictly for functionality.
Analytic Cookies
These cookies help us understand how visitors use our site. All information is anonymous and used only to improve the website.
We use Google Analytics. Data is stored on Google's servers under their privacy policy: Google Privacy Policy.
External Links
This website may link to third-party sites. We are not responsible for their privacy practices.
Changes to This Policy
We will update this page if our privacy practices change. Continued use of the site constitutes acceptance of any changes.
Got Any Questions?
For any questions regarding this policy or your data, please email us at support@crittershub.com. We'll do our best to help.